LIFELOCK Identity Theft Protection

How LifeLock Works

Our job is to protect your good name. As a consumer, you
have rights that allow you to take more control over who
uses your identity and how they use it. We do the
mechanics, the details if you will, to enforce those rights.
And we stand behind our service with our $1,000,000
Service Guarantee. We charge $10 per month to do it.

Here's what we do for you ...

1. We ask the credit bureaus to set fraud alerts on your
behalf. Usually, this is done through our automated systems
and the alerts are set within an hour. From time to time
there may be a hitch and we have to do the first one
manually, usually because they have a different address on
file for you. If this happens, we'll tell you right away and do
what needs to be done to get the alerts set. (In case you're
wondering, we don't charge anything more for this and our
Total Service Guarantee is still in effect from day one.)

2. Unless your circumstances change and you tell us not to,
every 90 days or so we ask the credit bureaus to do it
again. You can do this for free if you'd prefer, but we make
sure it gets done and that it gets done right. That's where
the oil change analogy we were talking about kicks in.

3. We request that your name be removed from pre-
approved credit card and junk mail lists and we keep making
the requests as they expire. Statistics show that this is one
of the most common ways that thieves hijack identities.
Plus, all that mail is just so irritating. Many of our clients tell
us that this alone is worth the price. If you are a do-it-
yourselfer, you can do this for free, but why not let us do it
for you?

4. We order your free credit reports on your behalf from the
major credit bureaus and they are sent directly to you. We
do this every year. You can also do this yourself for free.

5. Hassling with lost or stolen wallets is no longer a problem
with WalletLock™. If ever your wallet goes missing, just
give us a call - anytime, anywhere - and a WalletLock
specialist will contact each credit card, bank or document
issuing company, cancel your affected accounts and
complete the paperwork and steps necessary to replace your
lost documents*, including your credit/debit cards, driver's
license, social security card, insurance cards, checkbook -
even travelers checks - at no additional cost.

6. If your Identity is stolen while you are our client, we're
going to do whatever it takes to recover your good name. If
you need lawyers, we're going to hire the best we can find.
If you need investigators, accountants, case managers,
whatever, they're yours. If you lose money as a result of the
theft, we're going to give it back to you.

We will do whatever it takes to help you recover
your good name and we will spend up to
$1,000,000 to do it.

LifeLock has been mentioned in more than 250 news
stories, including the national outlets The Wall Street
Journal, Money Magazine, MSNBC, CNN, CNBC,
Wired, CBS Early Show and ABC News

LIFELOCK

We Guarantee Your
Good Name

Our Guarantee

If your Identity is
misused while
you are our
client, we’ll
spend up to
$1,000,000 to
make it right

My name is Kim Barnes
and this is my story.
When I first learned
about a company called
LifeLock that protects
families from identity
theft, my husband was
skeptical. I signed us up
anyway, and forgot about
it. A couple of months
later, on a family
vacation, my husband
received a phone call
asking if he was applying
for a new credit card.
Someone was trying to
steal his identity.
LifeLock had stopped the
thief cold. We continued
on with our vacation
knowing we were safe.

My name is Bobby Jo
Harris and this is my
story. I'm a former chief
of police of a major city.
I knew identity theft was
a $50 billion a year
business, and a prime
focus of organized crime.
But they got me anyway.
Even though I was a
senior law enforcement
official, it took weeks to
clear my name. I decided:
never again.

A reporter recommended
LifeLock to me and I tried
them out. I've never had
a problem since. I highly
recommend them to you.

Endorsements

The only solutions thus
far for consumers have
been reactive - by then,
it's too late. I've looked
at their systems,
processes and procedures.
LifeLock's system works.
I've joined their Board of
Advisors and I'm pleased
to associate my name
with them.

Inder P. Singh
Former Global Chief
Information Officer
Visa International
July, 2005

LifeLock is well-poised to
earn the leadership
position in a category
that is in dire need of a
tangible solution to
protect consumers.
There's nothing out there
like it.

Luke Helms
Former Vice Chairman
Bank of America

CNET News reports on a new survey by Nationwide Mutual
Insurance that illustrates just how much trouble, aggravation, and
downright pain identity theft causes victims:

Twenty-eight percent of victims have been unsuccessful in
restoring their reputations, despite trying for more than a year on
average, the Nationwide Mutual Insurance said in a report released
Tuesday. The survey, which polled close to 1,100 victims,
indicated that people spend an average of 81 hours working to
resolve their cases.

"The survey shows that recovering from identity theft can be
difficult, costly and stressful, but what is most alarming is that
despite the time, money and personal duress victims go through,
resolution is not always achieved," Kirk Herath, an associate
general counsel at Nationwide Mutual, said

"Be Wise ... Don't Be Surprised"
Rest Assured ... We Protect You

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